Refund policy
JEWELMEE – Return & Refund Policy
Last Updated: 29 September 2026
At JEWELMEE, we carefully inspect and pack every order before dispatch. Since our products are artificial jewellery and accessories, we maintain a strict no-return and no-refund policy.
Please read the following policy carefully before placing your order.
1. No Return Policy
All products purchased from JEWELMEE are non-returnable.
We do not accept returns for:
- Change of mind
- Wrong size selected by the customer
- Colour or design preference
- Product not matching personal expectations
- Incorrect address provided by the customer
- Products that have been worn, used, altered or damaged after delivery
- Any other reason not covered under our damaged/incorrect delivery policy
Therefore, please carefully check the product details, size and specifications before placing your order.
2. Damaged Product / Incorrect Product
If you receive a product that is damaged during delivery, defective, or different from the product ordered, you may be eligible for a replacement.
However, a replacement will only be considered if the customer provides complete and continuous unboxing video proof.
Unboxing Video Requirements
The video must:
- Be recorded before opening the package.
- Clearly show the sealed package and shipping label/order details.
- Show the package being opened in one continuous video without cuts or edits.
- Clearly show the condition of the product immediately after opening.
- Show the damaged/incorrect product clearly.
- Be submitted within 24 hours of delivery.
Please do not throw away the packaging or shipping material until you have checked the product.
Photos alone may not be sufficient for approving a damage/replacement claim.
3. Replacement Process
If your product is received damaged or incorrect:
1. Record a complete unboxing video as described above.
2. Contact JEWELMEE within 24 hours of delivery.
3. Send your order number along with the complete unboxing video and clear photographs of the product.
4. Our team will review the claim.
5. If the claim is approved, JEWELMEE will arrange a replacement, subject to product availability.
If the same product is unavailable, JEWELMEE may offer an alternative solution, such as a replacement with another available product of comparable value or another resolution mutually agreed upon.
4. Cases Where Replacement Will Not Be Provided
A replacement claim may be rejected if:
- No complete unboxing video is provided.
- The video starts after the package has already been opened.
- The video has been edited, cut or manipulated.
- The shipping label/package is not visible in the video.
- The product was damaged after delivery due to misuse, improper handling or wear.
- The claim is submitted after the specified claim period.
- The product has been used, worn, altered or tampered with.
- The issue is only based on personal preference or change of mind.
5. Refund Policy
JEWELMEE does not provide refunds for change of mind, personal preference, sizing issues or other non-damage-related reasons.
For an approved damaged/incorrect-product claim, the primary resolution will be replacement of the product, subject to availability.
Refunds, where applicable and specifically approved by JEWELMEE, will be processed through the original payment method or another suitable method communicated by JEWELMEE.
6. Wrong Address / Delivery Issues
Customers are responsible for providing the correct and complete shipping address and contact details while placing an order.
JEWELMEE will not be responsible for delivery issues arising from an incorrect or incomplete address provided by the customer.
7. Order Cancellation
Once an order has been processed or dispatched, cancellation may not be possible.
If you wish to cancel an order, please contact us as soon as possible after placing the order. Cancellation requests will be considered only if the order has not yet been processed or dispatched.
8. Contact Us
For any damaged or incorrect product claim, please contact us with:
Order Number:
Customer Name:
Unboxing Video:
Photos of Product & Packaging:
Please contact JEWELMEE through the contact details provided on our website.
Important Note
By placing an order with JEWELMEE, the customer acknowledges and agrees to the terms of this Return & Refund Policy.
JEWELMEE reserves the right to verify and approve/reject replacement claims based on the evidence provided.